Support Center
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Frequently Asked Questions
Find quick answers to common questions
What is CUSMA?
CUSMA (Canada-United States-Mexico Agreement), also known as USMCA or T-MEC, is a trade agreement between Canada, the United States, and Mexico. It replaced NAFTA in 2020 and requires specific documentation for goods traded between these countries.
How do I generate a CUSMA certificate?
Once logged in, navigate to the CUSMA section, click "Create New Certificate," add your products, fill in the required information, and generate your certificate. Our system automatically validates the data to ensure compliance.
Can I import my existing product data?
Yes! You can import products using CSV files or through our API. Navigate to Products > Import to upload your data. We support bulk imports for efficiency.
Is my data secure?
Absolutely. We use enterprise-grade encryption, secure data centers, and follow industry best practices for data protection. All data is encrypted in transit and at rest.
Do you offer training or onboarding?
Yes, all new customers receive personalized onboarding assistance. We also provide documentation, video tutorials, and ongoing support to help you succeed.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and can arrange invoicing for enterprise customers. All payments are processed securely.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your billing settings. Your access will continue until the end of your current billing period.
Do you offer API access?
Yes! API access is available on select plans. Visit our API Documentation to learn more about integrating CusmaDocs into your systems.
Still Have Questions?
Our support team is here to help you with any questions or issues you may have.